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Stern Cohen is thrilled to win ClearlyRated’s 2025 Best of Accounting Awards for Client and Employee Satisfaction!

This is our 10th win for Client Satisfaction, making Stern Cohen a clear leader when it comes to service.

This is our 4th win for Employee Satisfaction highlighting our commitment to creating an exceptional work environment for our team members.

Best of Accounting™ awards are based solely on a third-party, statistically-valid survey of the firm’s clients and staff. The award is based on established industry benchmarks and the recognized metric known as Net Promoter Score (or NPS). The survey is carried out by ClearlyRated with strict data validation requirements.

Client Satisfaction:

  • In the December 2024 client survey, over 500 clients were surveyed.
  • Stern Cohen received satisfaction scores of 9 or 10 (out of 10) from 84% of our clients.
  • Our Net Promoter® Score of 80.1% is beyond world class! This is based on global NPS benchmarks which categorize 50% NPS as “excellent” and 70% NPS as “world class.”
  • The accounting industry NPS average for 2024 is only 38%. Our NPS is more than double!
  • Want more proof? We invite you to view client reviews publicly available on the Clearly Rated website, below, on Google, and on our Testimonials page.

Employee Satisfaction:

  • In the staff survey, 93% of participating employees said “I am optimistic about what the next year has in store for me working at Stern Cohen.”
  • 88% of staff said “My compensation package (salary, bonuses and benefits) is fair compared to people who do similar work at other companies.”
  • Our staff NPS score is 70% – a “world class” rating!
  • The survey also identified areas of improvement including feedback. We are listening and we continue to strive for our industry’s top employee experience.
  • You can read more staff testimonials on our Careers page.

Why Do We Participate?

We believe it’s important to seek our clients’ and employees’ feedback on how we’re doing.  We also find it extremely encouraging to know our clients and staff appreciate the value we provide.

With so many accounting firms to choose from in Toronto and Ontario, being able to see a firm’s client ratings is reassuring to those looking for a new accounting provider. Many businesses promise great client service. Our annualized survey backs up that claim!

About Best of Accounting™

As described in CPA Practice Advisor, ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.