Drum roll please…
Stern Cohen is thrilled to win ClearlyRated’s 2024 Best of Accounting Awards for Client and Employee Satisfaction!
This is our 9th win for Client Satisfaction, making Stern Cohen a clear leader when it comes to service.
This is our 3rd win for Employee Satisfaction highlighting our commitment to creating an exceptional work environment for our team members.
Best of Accounting™ awards are based solely on a third-party, statistically-valid survey of the firm’s clients and staff. The award is based on established industry benchmarks and the recognized metric known as Net Promoter Score (or NPS). The survey is carried out by ClearlyRated with strict data validation requirements.
Award Winning Accounting Firm Numbers
Client Satisfaction:
- In the 2023 December client survey, over 535 clients were surveyed.
- Stern Cohen received satisfaction scores of 9 or 10 (out of 10) from over 80% of our clients, significantly higher than the accounting industry’s current average of 45%.
- Our Net Promoter® Score of 75.2% is beyond world class! This is based on global NPS benchmarks which categorize 50% NPS as “excellent” and 70% NPS as “world class.”
- Want more proof? We invite you to view many client reviews publicly available on the Clearly Rated website on Stern Cohen’s profile page. Here’s one:
Knowledgeable. Personable. Level-headed. The team at Stern Cohen know their stuff and are responsive to client matters; offering quick and practical solutions to matters that arise. They’ve helped us to navigate more than a few complex regulatory and compliance issues, and we’re all the better it. We would definitely recommend Stern Cohen for all your accounting and advisory needs.
Employee Satisfaction:
- In the staff survey, 96% of participating employees said “I am optimistic about what the next year has in store for me working at Stern Cohen.”
- 100% of staff said “My compensation package (salary, bonuses and benefits) is fair compared to people who do similar work at other companies.”
- Our staff NPS score is 50% – an excellent rating!
- The survey also identified areas of improvement including feedback. We are listening and we continue to strive for our industry’s top employee experience.
- You can read more staff testimonials on our Careers page but here’s one:
Stern Cohen takes employee development very seriously. It’s not just another filler line in the job description. My fellow co-workers, managers, and even the partners take time out of their busy days to provide as much help and feedback as I need to continue developing. They even created an in-house employee development program! Now that’s dedication.
Why Do We Participate?
At Stern Cohen, we believe it’s important to seek our clients’ and employees’ feedback on how we’re doing. We also find it extremely encouraging to know our clients and staff appreciate the value we provide.
With so many accounting firms to choose from in Toronto and Ontario, being able to see a firm’s client ratings is reassuring to those looking for a new accounting provider. Many businesses promise great client service. Our annualized survey backs up that claim!
About Best of Accounting™
ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.
