Stern Cohen Turns 60 and Wins Best of Accounting Awards!

TORONTO, Canada – February 7, 2023

There’s a lot to celebrate at Stern Cohen in 2023…

Drum roll please!

We are celebrating our 60th anniversary for starters!

In addition, Stern Cohen has won ClearlyRated’s 2023 Best of Accounting Awards for Client and Employee Satisfaction!

This is our 8th consecutive win for Client Satisfaction, making Stern Cohen a clear leader when it comes to service.

This is our 2nd annual win for Staff Satisfaction highlighting our commitment to creating an exceptional work environment for our team members.

These awards are earned, not purchased.

Best of Accounting awards are based solely on a third-party, statistically-valid survey of the firm’s clients and staff. The award is based on established industry benchmarks and the recognized metric known as Net Promoter Score (or NPS). The survey is carried out by ClearlyRated with strict data validation requirements.

The Numbers Behind the Awards

Client Satisfaction:

• In the 2022 December survey, over 525 clients were surveyed.
• Stern Cohen received satisfaction scores of 9 or 10 (out of 10) from over 78% of our clients, significantly higher than the accounting industry’s current average of 45%.
• Our Net Promoter® Score of 73.4% is considered “world class.” This is based on global NPS standards which categorize 50% NPS as “excellent” and 70% NPS as “world class.”
• Want more proof? We invite you to view many client reviews publicly available on the Clearly Rated website on Stern Cohen’s profile page. Here’s one:

“Knowledgeable. Personable. Level-headed. The team at Stern Cohen know their stuff and are responsive to client matters; offering quick and practical solutions to matters that arise. They’ve helped us to navigate more than a few complex regulatory and compliance issues, and we’re all the better it. We would definitely recommend Stern Cohen for all you accounting and advisory needs.”
– Client on December 9, 2022

Staff Satisfaction:

• In the survey, over 96% of staff said “I am optimistic about what the next year has in store for me working at Stern Cohen.”
• Over 90% of staff said “My compensation package (salary, bonuses and benefits) is fair compared to people who do similar work at other companies.”
• Our staff NPS score is 65.5% – an excellent rating!
• The survey also identified areas of improvement including feedback. To address this need, we have introduced the Matrix, making it super easy to request a one on one feedback session with a Manager or Partner. The Matrix provides an opportunity to share, discuss, learn, and grow.

“Great clients, interesting and varied work, good compensation.”
– Staff Member (anonymous) on January 12, 2023

Why Do We Participate?

At Stern Cohen, we believe it’s good business to seek our clients’ and employees’ feedback to find out how we’re doing.  We also find it extremely encouraging to know our clients and staff appreciate the value we provide. But rest assured, Stern Cohen leadership is committed to achieving even higher approval ratings.

With so many accounting firms to choose from in Toronto and Ontario, being able to see a firm’s client ratings is reassuring to those looking for a new accounting provider. Many businesses promise great client service. Our annualized survey backs up that claim!

About Best of Accounting™

ClearlyRated’s Best of Accounting® Award recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients and employees. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality client and employee experience. Winners are featured on ClearlyRated.com—an online business directory that helps buyers of professional services find service leaders and vet prospective firms with the help of validated client ratings and testimonials.