Stern Cohen Earns 2016 Best of Accounting Award

August 8, 2016

Stern Cohen has been named a 2016 Best of Accounting™ winner!

Stern Cohen earned the Best of Accounting award for exceptional client service based on satisfaction ratings given to us by over 300 of our clients. To win, we achieved a Net Promoter Score© showing extraordinarily high levels of client satisfaction.

The Process:

In June 2016, Stern Cohen initiated our first wide-scale client satisfaction survey. We used a well-regarded third party vendor specializing in satisfaction research (Inavero) to take the pulse of our client relationships and find out how we are doing. Inavero asked our clients to participate in a short, 8 question survey.

The survey used Net Promoter Score methodology – known as “the one number organizations need to grow” and as a result, we were able to measure our results against accounting industry benchmarks.

What did we learn? And how did we stack up against other accounting firms?

Highlights and Takeaways:

  • Stern Cohen is among the best of accounting firms – those with a 50 or higher Net Promoter Score (NPS), nearly twice as high as the accounting industry’s average NPS of 28. In fact, Stern Cohen’s Net Promoter Score is 72.4%!
  • Our client satisfaction scores were well over double the accounting industry’s average.
  • From their comments, we learned that our clients greatly value our exceptional response time, our service and the strong relationships they have developed with our team members.
  • The vast majority of clients surveyed said they were extremely likely to recommend us to a friend or colleague. This is based on 78% giving us a 9 or 10 out of 10! The industry average is 48%.
  • We had a 41% response rate (the industry average is 32%).

Are you thinking of working with Stern Cohen?

If you are thinking of working with Stern Cohen, we encourage you to read some of the over 58 client testimonials we received during our 2016 client survey. Please view this link.

Inavero Founder and CEO, Eric Gregg says: “Firms that earn the Best of Accounting Award have the scores to prove that they provide remarkable service. When you’re looking for the right accounting firm to partner with, the winners of this award are the ones to call.

If you’d like to see a list of the other North American firms who qualified as “Best of Accounting” please view this link.  Notably, Stern Cohen is the only Canadian winner.

The official press release is here.

Thank you!

At this time, we would like to sincerely thank our many clients for participating in our 2016 satisfaction survey. We are listening to your feedback and it will help us make further improvements to our service to you.

We would also like to thank the entire team at Inavero for providing us with a rigorous,  statistically valid and objective surveying process.