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Stern Cohen Wins 2019 Best of Accounting Award

TORONTO, Canada – February 7, 2019

2019 Best of Accounting Award logoStern Cohen has won ClearlyRated’s 2019 Best of Accounting Award! This is the third consecutive win for us, making Stern Cohen a clear winner when it comes to client satisfaction.

This award is not purchased. Best of Accounting award winners earn the distinction based solely on a third-party, statistically-valid survey of a majority of the firm’s clients. The award is based on established industry benchmarks and the recognized metric known as Net Promoter Score (or NPS). The annual survey is carried out by Inavero and must pass strict data validation requirements.

Stern Cohen’s 2019 award is based on the results of our most recent wide-scale client survey carried out over two weeks in October 2018.

Since 2016, we have been surveying our clients annually. Each year, we earned “exceptional” ratings (based on accounting industry averages). In the 2018 survey, Stern Cohen achieved the highest ratings and participation rates to date! (see chart below)

Why Do We Participate?

At Stern Cohen, we believe it’s good business to seek our clients’ feedback on our services and to find out if they would recommend us to others in their network.  We also find it extremely encouraging to know our clients recognize the value we provide.

Finally, with so many accounting firms to choose from in the Greater Toronto Area, being able to see a firm’s client ratings is greatly reassuring to those who are looking for a new accounting provider. Many businesses promise great client service. Our annualized survey backs up that claim!

The Numbers Behind the Award

  •  In the 2018 October survey, over 475 clients were surveyed.
  • We earned a 4.8 out of 5 star rating.
  • Our Net Promoter® Score of 82.1% is considered well above “world class”. This is based on global NPS standards which categorize 50% NPS as “excellent” and 70% NPS as “world class.”
  • Stern Cohen received satisfaction scores of 9 or 10 (out of 10) from 84.6% of our clients, significantly higher than the accounting industry’s current average of only 45%.
  • Want more proof? We invite you to view many client reviews on our website on this link. In addition, you can view 48 testimonials from our 2018 survey publicly available on the Clearly Rated website on Stern Cohen’s profile page. Here’s one:

“Outstanding results and intelligent, practical advice. Informative and accurate monthly packages that help us to make the right decisions. Higher level tasks (such as Review Engagement year end statements) effectively carried out and well worth the investment in Stern Cohen’s capable hands.”
– Client on October 16, 2018

Thanks to Dedicated Team Members

When the winners were announced, Stern Cohen Managing Partner Michael McCleave shared the following message to Stern Cohen team members: “I would like to thank every member of the firm, as we could not have earned this rating without everyone providing the best possible service to our clients. It’s a great achievement!”

Stern Cohen Ratings

 

 

About Best of Accounting™

Best of Accounting recognizes accounting firms that demonstrate exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients. Winners are featured on ClearlyRated.com – an online business directory that helps buyers of professional services find service leaders and vet prospective firms – based exclusively on validated client ratings and testimonials.

Stern Cohen Managing Partner and Award

WE LOVE BEING YOUR CPA SUPERHEROES!

Michael McCleave, CPA, CA, LPA Managing Partner

Our 2019 Best of Accounting Award was earned through a 3rd party statistically-valid survey of over 375 of our largest clients. Our 82% NPS score indicates a “world-class” service rating!

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