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Stern Cohen Earns the Best of Accounting Award…Again!

TORONTO, ON – July 27, 2017

Stern Cohen has been named a 2017 Best of Accounting award winner!

Best of Accounting Client Satisfaction 2017 Award LogoStern Cohen, a midsize accounting and bookkeeping firm in Toronto, is thrilled to announce that we have again earned Inavero’s Best of Accounting™ Award for client service excellence.

This is the second consecutive win for our firm. You may remember that Stern Cohen earned the 2016 award last year.  In June 2017, we surveyed our clients again for their feedback on our services. We are thrilled to announce the following industry-leading results.

Highlights and Takeaways:

  • The vast majority of clients surveyed said they were extremely likely to recommend us to a friend or colleague. This is based on 82% giving us a 9 or 10 out of 10! The accounting industry average is 43%.
  • Stern Cohen’s Net Promoter Score is 79.9% – the highest of the Canadian winners. The North American accounting industry average is 18% (it dropped 10 points this year).
  • Stern Cohen achieved a world class 4.7 rating based on over 100 reviews.
  • We learned that our clients value our advisory, our commitment to their success and the strong relationships they have with our partners and team members.
  • We had a 40% response rate from our clients (industry average is 32%).
  • We received 70 testimonials – thank you!
  • We received 63 “shout-outs” for our team members – thank you again!

More on Our Best of Accounting Award

Click here to view our results on the Best of Accounting website. OR click on the image below to view a video created to share the results of our 2016 Best of Accounting award:

Best of Accounting Award Video

Hear Stern Cohen’s Managing Partner, Michael McCleave on our “Best of Accounting” achievement

Inavero Founder and CEO, Eric Gregg says: “The 2017 Best of Accounting award recipients have gone to great lengths to demonstrate their commitment to service quality. Winning firms not only invest time and resources toward surveying clients, they commit to providing validated feedback to the public on BestofAccounting.com – making the satisfaction of their clients a central strategy for growing their business.”

About Stern Cohen Accountants

Stern Cohen LLP is a midsize, full service accounting and bookkeeping firm working with owner-managed businesses and not-for-profit organizations in the Greater Toronto Area. Full service means we can provide all of the essential services for your success including tax planning, cash flow projections, financial dashboards, year-end financial statements, audits, bookkeeping and HR consulting. We are passionate about helping business owners and not-for-profit organizations overcome their challenges, meet their goals, and become wildly successful.

About the Best of Accounting Award™

Best of Accounting recognizes accounting firms that have demonstrated exceptional service quality based exclusively on ratings provided by their clients. The award program provides statistically valid and objective service quality benchmarks for the accounting industry, revealing which firms deliver the highest quality of service to their clients.

About Inavero

Rooted in satisfaction research for business service firms, Inavero’s proprietary online survey program leverages the Net Promoter® Score methodology to measure client satisfaction. Inavero partners with business service firms in more than 15 countries to measure client satisfaction, improve retention, capture testimonials, and increase new business.

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Contact

Julie James, Marketing Director at Stern Cohen LLP
james@sterncohen.com
416-967-5100 x 252